Boss, want to improve customer retention have to do this! _【 Hshelf shelf 】

Customer retention is refers to the number of customers to buy, reflect the store's ability to maintain the customer and customer's loyalty in the shop. How to keep repeat business, let them become the loyal VIP shop is every business concern. After all, there is not enough under the condition of new customers, service is good old customer, keep them is a long-term solution. That how to improve customer retention? A, and constantly improve the shops and shopping environment a shop clean, neat, organized, which stores would you go to shopping? The answer is obvious. Display of goods in good order, combined with activity, a great impact on consumers. And through the aspects such as lighting, sound, smell and color of auxiliary, show good moral, chic design. So that to further increase the appeal of goods, to stimulate consumer purchasing desire. Second, enthusiasm to treat customers and consumers into the store not to buy things, after some of the enthusiasm of the staff will be greatly reduced, and even complain about heart — Roaming not going shopping? After a lot of in such embarrassing is generally not to visit the shop again. So whether customers into the store to buy it after things, all want to warm in reception, let customers feel comfortable warmth, leave a good and deep impression on them. So even if the first time into the shop, do not want to buy, maybe next time passing will be bought. At the same time, in the customer to choose goods, also want to do it responsibly and enthusiasm, give customers the freedom to choose space, when they need to be stepped forward. Three, to make friends with customers with easy-going and friendly way to communicate with customers, from the heart to treat them as friends, most of them would like to repeat the shopping. At the same time, can also according to each customer's personality, temper, in a different way to make friends with people of different personalities. For example: love said do their faithful audience, share their success, share their troubles; Quiet, the initiative to chat with them a little bit gossipy, talk about some happy thing; Like petty gain does not regularly send some small gift, to their surprise. Four, don't send a surprise to customers on a regular basis to establish the customer file, better service for customers to provide 'warm heart'. For customers to the store shopping, can extract the lucky customers regularly, give them gifts. In addition, it can also be for the top 20 of the customer a higher consumption every year, when their birthday on a birthday cake, so, not only to maintain the relationship between the guest I, it will also bring more potential customers and to lead for himself. Five, and constantly improve the service quality of frequent review of its operating process, to those who are not perfect, considerate, humane management details, and to perfect and improve from the perspective of customers. Whether based on display, for example, because the pursuit of beauty and ignored the convenience of consumers take process? The branches and leaves of fruits and vegetables can let customers see the freshness of goods, but the cost will not increase the customer's purchase? Through the details of the service, let customers feel that I am sincerely service for them, to make the customer feel warm and comfortable in their own store, experience the happy shopping, to win their understanding and support. In daily management, only by constantly improving the store image, improve service quality, to capture the customer's heart, make customers other shops rob don't walk fan, compete for their store, business success!