How to attract repeat customers? The convenience store owner do _ 【 Hshelf shelf 】

Business has become more and more difficult these days, the new not to come the old guest stay is often happened, really bitter a group of shop owner. For convenience store operators, how to effectively encourage customers to buy back has always been a headache problem. Some methods can impel customers constantly go back to your shop? Fast along with terminal jun to see these tips. 01 told every salesperson to promise the clerk is need to perform for the customer to make a commitment. But in reality the sales process, the clerk was busy to please people and complete the sales, often unable to meet the commitment. Many clerk forgot what had promised the customer, the convenience store with the relatively stable customer base is not a good thing, often easy to cause the customer's anger. A promise is a virtue, is also a convenience store management principle, convenience stores to build their own good image, it must fluctuate in commitment. It also warned us of the clerk, what don't promise to customers, because any commitment will increase the cost for performance. 02 employ appropriate store to store needs to have a friendly atmosphere, the clerk consciousness not only have to finish their work, also need to have team work spirit and action, to help customers complete the purchase behavior. This requires the operator must be employed when recruiting those who have the potential to develop employees. In the process of training, must standardize the clerk's basic behavior. For convenience store management, the staff is a fundamental problem, employees' quality directly decides the convenience store business is good or bad. Operators to do a good job in management, first must improve the quality of the staff, specifications employee behavior, but also improve employee's work skills. 03 actively communication, deep in conversation don't wait for the customer take the initiative to come up to say hello to you, you must learn to take the initiative to ask whether can help customers, so often to his own opinion intervention into the customer's purchase decision. When you see customers seem to be looking for what goods, the shop assistant should take the initiative to ask what can I do to help or what customers need products directly. This tends to hook up the topic of customer on the topic have the initiative, customers are willing to communicate with the clerk naturally, so it can affect the customer's purchase, then I know that the customer's further information. 04 clerk made a mistake and apologize to the customer actively if the cashier made a mistake, but can take the initiative to admit his mistake, apologize to the customer, often can get customers to forgive. Convenience store business is small business, so in the process of business must pay attention to the stable customer base. If you accidentally offended in manner and speech or customers, must apologize to the customer in a timely manner, at the same time you must be a sincere attitude and nervous. Sincere attitude tend to be accepted by others, nervous attitude tends to impress the others. Boss, want to attract repeat customers is through detail service, let customers feel that I am in sincerely service for them, to make the customer feel warm and comfortable in their own store. These basic principles and spirit embodied in the salesperson and the customer communication, owner must learn to make use of these principles. Relevant article recommended the store shelves of goods put the correct way to 【 Guangzhou 】 Community convenience store shelf wholesale manufacturers when buying convenience store shelves, what are the skills?
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