The management and optimization of the supermarket checkout _ 【 Hshelf shelf 】

One, the introduction with the development of market economy, the supermarket to do more and more. In the fierce market competition, how to improve the management benefit, and attract more customers is the most concern of the supermarket operators. The cashier is supermarket service window, not only can reflect the image of the supermarket, more and the supermarket is closely related to the quality of service and operational efficiency. The cashier's image, service attitude and professional skill is important, but the cashier management and optimization and also nots allow to ignore. The customer choice supermarket standard, not only goods is cheap and fine, quality of service. Supermarket checkout queue Jackie chan is not the kind of people want to shopping environment, most people would rather give up or go a little farther to go shopping in the crowded waiting in line. Especially some successful people, they would rather spend money also don't want to line up, time is money for them. Basic on the quality of the goods and price under the same conditions, the service quality is the focus of competition. The former can be controlled through purchasing, while the latter only through the register and management to increase or decrease. In terms of the supermarket operator, increase the counter means to increase investment, and sometimes may happen idle resources waste phenomenon; And the register too little, queuing phenomenon will be serious, affect the quality of service, resulting in the loss of customers. This article based on the related theory of queuing theory to discuss the supermarket cash register management and optimization. Second, the supermarket queuing system composition and characteristics of general queuing system has three basic components: input process and queuing rules and service agencies. Input process refers to the customer to queuing system; Queuing rules refers to arrive according to what kind of customers waiting for service; Service refers to the institutions to provide customers with services. In this paper, the author studies on queuing system refers to the customer choose good after the goods in the supermarket, queuing system in front of the checkout queue for payment. The cashier is at the reception desk, customer service payment is considered to be accept. Good input process refers to the customers choose goods and went to the checkout; Queuing rules refers to the way customers according to the single team reception line; Service is the cashier. Three, optimized design for the customer as a supermarket checkout, supermarket checkout more convenient; And for supermarket operator, increase the counter means to increase investment. The cashier will produce waste too much, too little will influence the quality of service, even resulting in the loss of customers. So the number of the register should be reasonable planning, making neither because the number of the counter too much idle resources waste generated, also won't because the number of the counter too little and cause serious queuing phenomenon. Must complete the optimal design of the register, actually not difficult also, want to collect complete statistics ( Per unit time arrive the average number of customers and the average service time of a customer) , can by in the last section introduces the formula to calculate the average time of customers waiting in line, or according to the customer can accept the queue waiting time to calculate how much supermarket need to set up the register. Therefore, management and optimization design for supermarket checkout. The following aspects is also available for reference. 1. Supermarket layout for reasonable planning, build sweet and easy shopping environment for customers to make the customer in a short period of time as far as possible buy contentment of your product, increase the passenger volume per unit time in and out of the supermarket, it saves the customer time, also expanded the supermarket has a capacity of space, so as to improve the operational efficiency of the supermarket. Especially to strengthen the management, the checkout and orderly organization, reasonable guidance, to avoid congestion and chaos. 2. Strengthen training, improve the basic quality checkout is the window of the supermarket cashier, the cashier's quality and service quality directly affect the image of the supermarket. When recruiting cashier due consideration to the cashier's qualifications and image, to the cashier of the professional spirit of loving and strengthen vocational skill training. Regularly carries on the inspection to the cashier or vocational skills competition. To master in time the cashier working condition, the business level and the relevant data, this is not only to the needs of the scientific management of employees, these data can reflect the cashier working strength, for the management and optimization of data is very important. 3. Adopt the single team reception queuing rules as far as possible, improve the work efficiency from the theory, using the single team reception queuing rules than the team more efficient to the service desk. Three at the supermarket, for example, set the average arrival rate for customer = 0. 9 ( People) , the average service rate for = 0. 4 ( People) , if the team more queuing rules at the end of the line, is about 75% of the customers need to queue for payment, the average waiting time is about 7 minutes; And according to the queuing rules the single team reception by the queue, is only about 57% of the customer need to line up, the average waiting time is less than 2 minutes. 4. Service commitments in order to attract customers, the supermarkets, shopping malls often make some commitment to customers, such as: 'as the original', 'one or two for a less jin', 'replacement within a week, one year warranty' and so on. The supermarket can also do with customer service commitment: if the customer waiting for over a certain period of time (on the subtotal Such as 5 minutes) , the purchased goods will give a discount preferential, the longer you wait the more preferential. And give customers discount linked to the cashier's bonus, the lower the discount the more bonus is given.